Inaccurate claims that some overseas companies may make to customers

Here are a few common inaccurate claims that some overseas companies may make to customers, especially regarding support, that often cannot be easily fulfilled:

"24/7 Local Support"

While some companies promise round-the-clock local support, in reality, they may not have a dedicated local team and rely on remote assistance across time zones. This can lead to delays or communication issues.

1. "Fast On-Site Service"
   Some companies claim they can provide rapid on-site service, but in practice, they may not have local technicians and need to fly someone in, resulting in extended downtime.
2. "All Parts Always Available"
   Companies may say that all replacement parts are readily available, but in reality, specific parts may need to be shipped internationally, causing delays.
3. "Comprehensive Training Included"
   While some claim to offer comprehensive product training, it often turns out to be minimal, conducted online, or reliant on user manuals, without hands-on or personalized training.
4. "Direct Access to Engineers"
   The promise of direct access to engineers or technical experts can be misleading, as customers often end up routed through generic call centers with limited technical expertise.

"Seamless Integration with Existing Systems"

Some companies may assure customers that their equipment will integrate seamlessly with local systems, but technical differences, software incompatibility, or regulatory issues may make this impossible without significant customization.

These claims can create challenges for customers who rely on accurate information for decision-making and effective long-term support.